SEW-EURODRIVE’s Online Support portal enables customers to network their own value creation processes with those of the company across the board based on the Industry 4.0 philosophy.
Integrated Industry or Industry 4.0 is often linked to fully networked production. This networking must not end at the factory gates, though. Administrative networking between customers and suppliers also offers huge potential for savings.
SEW-EURODRIVE has therefore created solutions for networking business processes at all key customer interfaces and combined these in its Online Support customer portal.
What exactly is possible with Online Support?
Options include fast downloading of CAD data and documentation, the product configurator for easy product selection with direct inquiry and order functions, version management to reduce complexity, a transaction overview with status tracking and the fault management tool, which helps users with everything from troubleshooting and ordering replacement parts to further service offerings. All these functions have been extensively networked and can also be integrated easily into customers’ IT systems. Avoiding media discontinuity results in far faster business processes and significant efficiency improvements.